Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information in compliance with global data protection regulations.
Last updated: October 07, 2025
Table of Contents
Introduction
The privacy of our website's users is very important to us, which is why we have developed this Privacy Policy so that you can understand how we collect, process, disclose, and use your personal information.
Meraken Technologies Private Limited ("we," "our," or "us") as the Data Controller of the service and personal data processing, with registered office at Block D, Noida Sector 3, Noida, Uttar Pradesh 201301, India, is committed to protecting your privacy and personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Digital Personal Data Protection Act, 2023 (India).
We are a digital acceleration company specializing in AI solutions, custom software development, and innovative technology services. As a Startup India, MSME, and DPIIT certified company, we understand the importance of data protection and privacy rights in the digital age.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Legal Basis and Purposes of Processing
We process your personal data based on the following legal grounds and for the following purposes:
Contract Performance
Processing necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (Article 6(1)(b) GDPR).
Legitimate Interest
Processing necessary for our legitimate interests, such as improving our services, security, and business operations (Article 6(1)(f) GDPR).
Consent
Processing based on your explicit consent for specific purposes like marketing communications (Article 6(1)(a) GDPR).
Legal Obligation
Processing necessary to comply with legal obligations, such as tax and regulatory requirements (Article 6(1)(c) GDPR).
Specific Purposes Include:
- Providing and delivering our AI solutions, software development, and technology services
- Responding to your inquiries and processing project proposals
- Sending newsletters, commercial information, and marketing communications (with consent)
- Conducting recruitment processes and evaluating job applications
- Preparing personalized service offers and business proposals
- Improving website functionality and user experience
- Ensuring security and preventing fraud
- Complying with legal and regulatory requirements
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name, job title, and postal address
- Communication Data: Messages, inquiries, correspondence, and project requirements you provide
- Professional Information: LinkedIn profile, work experience, professional background, and CV/resume data
- Account Information: Username, password, and other account credentials (if applicable)
- Project Data: Technical specifications, business requirements, and project-related communications
- Recruitment Data: Application materials, interview notes, and assessment results
Automatically Collected Information
When you visit our website, we may automatically collect:
- Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
- Device Information: IP address, browser type, operating system, device identifiers, and screen resolution
- Location Data: General geographic location based on IP address
- Technical Data: HTTP requests, response codes, bytes sent, and error logs
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
Service Provision
- Provide and deliver our AI solutions, software development, and technology services
- Process and respond to your inquiries, requests, and project proposals
- Communicate with you about our services, projects, and business opportunities
- Customize and personalize your experience with our services
Business Operations
- Improve our website, services, and user experience
- Conduct research and analytics to understand user behavior and preferences
- Develop new products and services
- Ensure the security and integrity of our systems
Legal and Compliance
- Comply with applicable laws, regulations, and legal obligations
- Protect our rights, property, and interests
- Prevent fraud, abuse, and other illegal activities
- Respond to legal requests and court orders
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email communication and marketing
- Analytics and data processing
- Cloud storage and backup services
- Payment processing (if applicable)
Business Partners
We may share information with our business partners, including technology partners and referral partners, to provide integrated services and solutions.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights or the safety of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention Periods
Personal data shall be kept only for the time necessary to achieve the specific purpose for which it was transmitted or to ensure compliance, as set out below:
Contact Form Inquiries
Personal data collected for the purpose of answering questions asked via the contact form will be processed no longer than 12 months after the last contact.
Marketing Communications
Data collected for the purpose of sending marketing content, newsletters, commercial and business information will be processed until the withdrawal of consent by the User.
Recruitment Data
Personal data collected for recruitment purposes will be processed for the duration of the recruitment process, and if the Candidate agrees to leave the data for future recruitments, they will be stored until withdrawal of consent, but not longer than 24 months from the date of granting.
Service Proposals
Personal data collected for preparing personalized offers for products and/or services will be processed for the duration of offer negotiation, and after completion for 12 months from the date of last contact, or will feed our customer database for executed agreements.
Website Logs
Collected logs are stored for 24 months as auxiliary material used to administer the service - on the basis of cookie files, statistics may be generated which do not contain any features identifying the persons visiting our website.
When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access
Request access to your personal information and receive a copy of the data we hold about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information under certain circumstances.
Portability
Request a copy of your data in a structured, machine-readable format.
Objection
Object to the processing of your personal information for certain purposes.
Withdrawal
Withdraw your consent for data processing where consent is the legal basis.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Recipients of Personal Data
We may share your personal data with the following categories of recipients:
Authorized Entities
Users' data may be made available to entities authorized to receive data in accordance with applicable laws, including relevant judicial authorities.
Service Providers
Personal data may be transferred to entities cooperating with us on the basis of appropriate agreements, including selected marketing agencies and partners providing technical services (development and maintenance of IT systems and websites).
Business Partners
We may share information with our business partners, including technology partners and referral partners, to provide integrated services and solutions.
International Data Transfers
Outside the European Economic Area (EEA), the level of personal data protection differs from that provided by European law (GDPR). We transfer your personal data outside the EEA to third countries only if it is necessary to achieve business purposes (including the use of IT tools provided by third country entities) and when the third country ensures an adequate level of protection, in particular through:
Adequacy Decisions
Relevant decision of the European Commission regarding the assurance of an adequate level of protection of Personal Data in that country.
Standard Contractual Clauses
Use of standard contractual clauses issued by the European Commission, if a given country does not have a confirmed decision of the European Commission.
Binding Corporate Rules
Application of binding corporate rules approved by the competent supervisory authority.
As a global company, we may transfer your personal information to countries outside your country of residence, including to India where our headquarters are located. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Updating the "Last updated" date at the top of this policy
- Sending you an email notification (if we have your email address)
- Providing other notice as required by applicable law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Exercising Your Rights
You can exercise the rights set out in the "Your Rights" section by sending an appropriate request, providing your user name and e-mail address to us.
How to Contact Us
Email: hello@meraken.com
Subject Line: Data Protection Request - [Your Name]
Response Time: We will respond to your request within 30 days of receipt
Unsubscribe from Communications
In order to unsubscribe from our communications, please select "Unsubscribe" button on the bottom of the email you received from us, update email preferences in the second step by unchecking the types of email you do not want to receive and accept the settings. You can also contact us via hello@meraken.com email.
Right to Appeal
You have the right to appeal to the supervisory authority if you consider that the processing of personal data violates the rules of the GDPR or other applicable data protection laws.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Meraken Technologies Private Limited
Registered Office: Block D, Noida Sector 3, Noida, Uttar Pradesh 201301, India
Email: hello@meraken.com
Website: https://meraken.com
Company Information
Legal Entity: Meraken Technologies Private Limited
Registration: Private Limited Company under Indian Companies Act
Certifications: Startup India, MSME, DPIIT Certified
Response Commitment
Response Time: Within 30 days of receipt
Language: English (primary), Hindi (secondary)
Complaints: Right to lodge complaint with supervisory authority
We will respond to your inquiry within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Questions About Our Privacy Policy?
We're committed to transparency and protecting your privacy. We're available to address any questions, concerns, or requests regarding your personal data and our privacy practices.